Appointments:

• Appointments can be made by phone, WhatsApp, or through our website
• Please arrive 10 minutes early to register, especially for your first visit
• New patients are required to fill out a medical history form

Cancellations & Rescheduling:

• Please give at least 24 hours' notice before your appointment to cancel
• Late cancellations or no-shows without notice may incur a charge
• Arriving more than 15 minutes late may require rescheduling

• Payment is expected on the day treatment is performed
• We accept cash, credit/debit cards, online banking, and e-wallets
• A cost estimate will be provided before treatment begins
• Actual costs may vary depending on the complexity of treatment
• Instalment plans are available for larger treatments (subject to approval)

Insurance:

• Please present your insurance card before treatment
• Verifying coverage is the patient's responsibility
• Any balance not covered by insurance must be paid by the patient

• The dentist will explain the procedure, risks, and alternatives before treatment
• Written consent is required for certain procedures
• You have the right to ask questions and fully understand before agreeing
• You have the right to decline treatment at any time

• Your dental records are confidential and protected
• You may request a copy of your records with a written application
• Records are retained in accordance with legal requirements (minimum 7 years)
• Transferring records to another clinic requires written authorisation

All medical and dental procedures carry certain risks. Although we take every precaution, complications may occur:

• Risks will be explained before every procedure
• Treatment outcomes may vary between individuals
• Follow-up treatment may be required
• Please follow post-treatment instructions carefully

• For dental emergencies during operating hours, contact us immediately
• Outside operating hours, please go to the nearest hospital emergency department
• Complications after treatment should be reported as soon as possible

• Fillings: 6-month guarantee (subject to proper care)
• Crowns and bridges: 1-year guarantee
• Implants: 5-year guarantee on the implant fixture
• Guarantees do not cover damage caused by negligence or trauma
• Regular follow-up visits are required to maintain the guarantee

• Information on the website is for educational purposes only
• It does not replace professional medical advice
• Prices shown are subject to change without notice
• Images are for illustration purposes and actual results may vary