Introduction

Klinik Pergigian Shiny ("we", "the clinic") is committed to protecting the privacy of our patients and website visitors. This privacy policy explains how we collect, use, and protect your personal information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).

Information We Collect

We may collect the following information:

• Full name and contact details (phone number, email address, home address)
• Identification card or passport number
• Date of birth and gender
• Medical and dental history
• Health insurance information
• Treatment records and clinical notes
• X-rays and dental images
• Payment information
• Information provided through contact forms or appointment bookings

How We Use Your Information

Your information is used to:

• Provide and manage your dental treatment
• Contact you regarding appointments and follow-up treatment
• Process payments and insurance claims
• Send appointment reminders via SMS or email
• Comply with legal and healthcare regulatory requirements
• Improve our services
• Send promotional information (with your consent)

Data Protection

We take appropriate security measures to protect your information from unauthorised access, alteration, disclosure, or destruction:

• Computer systems are protected with passwords and firewalls
• Physical records are kept in locked cabinets
• Access to patient information is restricted to relevant staff only
• Privacy training is provided for all staff
• Data encryption is used for online transactions

Sharing of Information

We will not sell or rent your personal information to third parties. Your information may be shared with:

• Insurance companies for claim purposes (with your consent)
• Other dental specialists for referrals (with your consent)
• Authorities where required by law
• Dental laboratories for the fabrication of dental appliances

Your Rights

Under the PDPA, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent for marketing communications
• Request an explanation of how your data is used

Data Retention

Dental records are retained in accordance with Malaysian legal requirements, for at least 7 years after the last treatment. After this period, records will be destroyed in a secure manner.

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser. You may set your browser to reject cookies, but this may affect the functionality of the website.

Changes to This Policy

We reserve the right to update this privacy policy from time to time. Any changes will be posted on this page with a new updated date.

Contact Us

If you have any questions about this privacy policy or wish to exercise your rights, please contact us: